What are the key considerations for using social media and public online presence to avoid confidentiality breaches?

• A. Share client case details freely to build credibility.
• B. Do not discuss clients; use privacy settings; separate personal/professional accounts; avoid posting ongoing cases; obtain consent before sharing client-related content.
• C. Post positive client outcomes without consent.
• D. Use professional accounts to discuss client names to illustrate expertise.

Answer: (B)

Protecting client confidentiality online means carefully controlling what you reveal about clients and how publicly you present yourself. The best approach combines several safeguards: avoid talking about clients at all, use privacy settings to limit who can see your posts, keep personal and professional accounts separate to prevent cross‑posting, refrain from posting information about ongoing cases, and always obtain explicit consent before sharing any client‑related content. These practices reduce the risk of exposing client identities or case details, preserve trust, and align with ethical responsibilities.

Sharing client case details freely breaches confidentiality and can seriously damage trust. Posting outcomes without consent can reveal identifiable information about a client, and discussing client names publicly to illustrate expertise similarly violates confidentiality and professional boundaries.